Delete your account

Delete in the LinkSIM app

This is the fastest path if you still have the app and can sign in. You need a full (registered) account — guest checkout alone is not enough.

1. 01
   Open Account

   Sign in to LinkSIM, then open the Account tab.

2. 02
   Privacy and data

   Go to About → Privacy and data (or Account → Privacy and data).

3. 03
   Delete account

   Tap Delete account. Review the impact summary for eSIMs, orders, and tickets.

4. 04
   Confirm

   Acknowledge the warning, type DELETE, and confirm with your password or device biometrics.

You will receive a confirmation email. After deletion completes you cannot sign in with that account.

Delete without the app

If you cannot use the app, email us from the address on your LinkSIM account. We will verify ownership and process the request.

Include: the email on your account, and that you want the account permanently deleted. We may ask a short verification question before we proceed.

What happens next

• Deletion is scheduled with a grace period of about 7 days. During that window you can cancel (see below).
• You are signed out; active sessions and trusted devices are revoked.
• After the grace period ends we purge or anonymize personal data that is no longer required.
• Active eSIMs / SIM Links and open orders may stop working or be closed as part of deletion. Unused data is not automatically refunded unless plan terms or law require it.

Data we remove

When deletion completes we remove or anonymize, as applicable:

• Account profile (email, name, phone if provided, preferences)
• Authentication sessions, trusted devices, and login credentials
• Saved payment methods on file with LinkSIM (cards remain with Stripe until detached)
• Support chat and ticket content where we are not required to keep it
• Marketing consents and optional analytics identifiers tied to your account

Data we may retain

We may keep limited records where law, tax, accounting, fraud prevention, or dispute handling requires it — for example order and payment history, invoices, and security logs. Retained records are kept only as long as needed and are not used to market to you.

See Retention and Your rights in the Privacy Policy.

Cancel a pending deletion

If you requested deletion in the app and are still within the grace period, use the cancel link in the confirmation email, or open the delete-account screen from that email link before the grace period ends. After purge completes, the account cannot be restored — you would need to register again with a new account.

Contact

Privacy: [email protected]
Support: [email protected]
Web: Contact us · Privacy Policy